FAQ
Do you have parking available?
We do not have parking on site. Please use one of the paid parking lots nearby.
Do you offer an airport shuttle service?
Airport shuttle service isn't available at URNA GRACE HOTEL.
Are the guest rooms non-smoking?
Smoking and vaping are prohibited anywhere on hotel property.
In the event that smoking is detected, a penalty of 50,000 JPY will be charged.
Can I check in late at night?
Check-in is available until midnight (24:00) on your scheduled check-in date. Please let us know your estimated arrival time in advance.
Can minors stay at the hotel on their own?
Yes, guests aged 16 and older may stay alone with parental consent.
Is housekeeping provided during my stay?
Housekeeping is not included during your stay. Room cleaning, extra or replacement towels, and fresh linens are all available for an additional fee.
Are pets allowed to stay at the hotel?
We are sorry, but pets are not permitted at our hotel.
How do I get the key?
After we have verified your identity, we will give you the access code for the keypad lock on your room door. There is no physical key to collect.
Is the internet available in rooms?
Yes, free Wi-Fi is available.
Is there a supermarket nearby?
Yes — Maruetsu Petit, a small supermarket, is a 3-minute walk from our hotel.
Is there a convenience store nearby?
Yes, there is a 7-Eleven a 6-minute walk from our hotel.
Is there a hospital or clinic nearby?
Yes, Sato Clinic is an 8-minute walk from our hotel.
Note: Please contact the clinic directly for details about their services, as we are unable to answer questions on their behalf.
Reservation
Enjoy a moment of relaxation in Ebisu.
You can book your stay through your preferred booking site.